The Inbox page lists comments that people leave on your published posts. You can reply as the connected account and mark comments done, so the list shows only what still needs attention. Open it from Content > Inbox in the sidebar.
Comments on posts you published through Socifyr in the last 30 days, on these platforms:
YouTube
Bluesky
Reddit
Mastodon
Comments on other platforms are not collected. Your own replies are not listed. New comments sync every 30 minutes. YouTube comments can take longer: YouTube sync runs on a daily quota budget, so a post is only re-read when its comment count changed, or on an age-based backoff.
Comments older than 60 days are removed, and comments deleted on the platform disappear on the next full sync. Disconnecting an account or deleting the workspace deletes its stored comments.
Open, Done and All tabs. Open is the default and shows comments that still need attention.
Platform buttons: All platforms or one platform. They appear when more than one platform is supported.
Each comment shows the author, how long ago it was posted, the text, the platform and account, and the like count when the platform reports it. View post opens the post in Socifyr. Open on YouTube (or the comment's platform) opens the comment on the platform.
The list shows 25 comments per page. Use Previous and Next to page through.
Type your reply. It is posted as the account shown in the placeholder, for example "Reply as My Brand…".
Click Send reply, or press Ctrl+Enter.
The reply is public on the platform right away. Socifyr cannot edit or delete it afterwards. The comment moves to Done. Replies can be up to 5000 characters, and must fit the platform's own limit (300 graphemes on Bluesky; on Mastodon the @mention of the author counts).
If the reply cannot be sent, an error toast shows the reason and your text stays in the box. For example: the reply is too long for the platform, a reply to that comment is already being sent, or the platform is rate limiting replies (try again later).
Click the check mark on the comment. Use it for spam, thanks that need no answer, or comments you answered elsewhere. To move a comment back to Open, find it in the Done tab and click the reopen arrow.
Click Fetch new comments at the top of the page instead of waiting for the next 30-minute sync. A "Sync started — new comments will appear shortly" toast confirms it; the sync runs in the background and the list refreshes on its own. You can fetch up to 3 times a minute. New YouTube comments can take longer to appear.
You may have no comments yet, or no posts on a supported platform in the last 30 days. Click Fetch new comments to check now, then give the background sync a moment.
Comments inbox in the dashboard
The Inbox page lists comments that people leave on your published posts. You can reply as the connected account and mark comments done, so the list shows only what still needs attention. Open it from Content > Inbox in the sidebar.
Who can use the inbox?
The inbox is on the Team and Agency plans. On Free and Creator the page shows "The comments inbox is on Team and Agency" with an Upgrade plan button.
The sidebar entry needs the
comment.viewpermission. Reply and mark done needcomment.reply.Which comments appear?
Comments on posts you published through Socifyr in the last 30 days, on these platforms:
Comments on other platforms are not collected. Your own replies are not listed. New comments sync every 30 minutes. YouTube comments can take longer: YouTube sync runs on a daily quota budget, so a post is only re-read when its comment count changed, or on an age-based backoff.
Comments older than 60 days are removed, and comments deleted on the platform disappear on the next full sync. Disconnecting an account or deleting the workspace deletes its stored comments.
How do I filter comments?
Each comment shows the author, how long ago it was posted, the text, the platform and account, and the like count when the platform reports it. View post opens the post in Socifyr. Open on YouTube (or the comment's platform) opens the comment on the platform.
The list shows 25 comments per page. Use Previous and Next to page through.
How do I reply to a comment?
The reply is public on the platform right away. Socifyr cannot edit or delete it afterwards. The comment moves to Done. Replies can be up to 5000 characters, and must fit the platform's own limit (300 graphemes on Bluesky; on Mastodon the
@mentionof the author counts).If the reply cannot be sent, an error toast shows the reason and your text stays in the box. For example: the reply is too long for the platform, a reply to that comment is already being sent, or the platform is rate limiting replies (try again later).
How do I mark a comment done without replying?
Click the check mark on the comment. Use it for spam, thanks that need no answer, or comments you answered elsewhere. To move a comment back to Open, find it in the Done tab and click the reopen arrow.
How do I fetch new comments now?
Click Fetch new comments at the top of the page instead of waiting for the next 30-minute sync. A "Sync started — new comments will appear shortly" toast confirms it; the sync runs in the background and the list refreshes on its own. You can fetch up to 3 times a minute. New YouTube comments can take longer to appear.
Can I use the inbox from code or an AI agent?
socifyr commentscomments.list()list_commentsGET /api/commentssocifyr comments synccomments.sync()sync_commentsPOST /api/comments/syncsocifyr comments reply <id> "text"comments.reply(id, { text })reply_to_commentPOST /api/comments/:id/replysocifyr comments done <id>comments.markDone(id)mark_comment_donePATCH /api/comments/:idAn API key with guardrails can only list comments. See the Comments API.
FAQ
Why is the inbox empty?
You may have no comments yet, or no posts on a supported platform in the last 30 days. Click Fetch new comments to check now, then give the background sync a moment.
Why can't I see the Reply button?
Your role is Contributor. Ask an owner or admin to change your role. See Team, roles and workspaces.
A comment's account was disconnected. Can I still reply?
No. Reconnect the account first. See Reconnect an expired account.
Next steps
socifyr comments